How to avoid transmission service pitfalls – This is transmission service information from a seasoned transmission technician and automotive industry expert. This video provides an overview of one of the most misunderstood automotive topics, the Transmission Service. Lots of people have an opinion about this topic, but very few of those opinions are from a…

The two-step selling process is just plain wrong! Does that sound like a bold statement? If it does, you might already be jaded by a practice that many in our industry have come to accept as “standard operating procedure.” Standard doesn’t make it right, does it? I am familiar with a large local automotive chain…

Recently, we were interviewed by CBS 5 and ABC 15 about a car selling scam that we are seeing the results of more and more in our shop. While car flipping is nothing new, we’ve found that in a slow economy it picks up as people look for ways to make a quick buck. The…

National Car Care Month in April is the time of year to give your car some extra attention. Basic maintenance can go a long way toward improving the safety and dependability of your vehicle, plus it helps avoid costly repairs down the road. “Neglected vehicle care almost always means much higher costs down the line…

Over Three-quarters of customers that haggled were successful in negotiating a discount. YONKERS, NY—Consumer Reports latest survey of repair service satisfaction found the odds are consumers will be more satisfied with an independent repair shop than with a franchised new-car dealership. The one automaker that outscored the independent shops was the electric carmaker Tesla, which…

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