Sometimes the Customer Can Be Their Own Worst Enemy

Listen to Dave Riccio Talk About This Issue on Bumper to Bumper Radio {mp3}Rav4Hank{/mp3} Tri-City Transmission and Auto Repair Case Study: Customers initial phone call was from her brother inquiring for a price of a transmission for her 2002 Toyota RAV 4, 4WD. He was adamant about getting a price on a transmission over the…

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Transmission Repaired For Less Than Customer’s Car Payment

Case Study:  2006 Dodge, 47RH/RE (A.K.A. A618) Transmission, 63,893 miles, Transmission Slips from a Stop, and it Does not Seem to Want to Ever Shift.  Sometimes You Can Get it to Shift By Manipulating the Gas Pedal Customer Concern: It has been going on for a few days now, but it accelerates really slow and…

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Tri-City Saves Customer $2420.00 vs. Competitor Quote

Case Study:  2004 Buick Park Avenue, 4T65E Transmission, 90,063 miles, Intermittent Harsh Shifts Customer Concern: Vehicle drives great most of the time, but on occasion, especially after a longer drive, it feels like the transmission is jerking, jumping and/or shifting hard. Shop A Diagnosis: The Transmission is failing and will need to be removed from…

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Tri-City Saves Customer 2375.00 vs. Competitor Quote

Case Study:  2001 Chevrolet Tahoe, 4L60E Transmission, 73,265 miles, Transmission Shifts Hard After a Long Drive Customer Concern: After a long drive on the highway, when I get on surface streets, the transmission shifts ruff all the way to the house, and I can tell something is wrong.  However, the next morning the truck works…

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